Cancellation &
Refund Policy

Overview

This Cancellation & Refund Policy explains how MakeLabs handles subscription cancellations, refund requests, and billing disputes for all MakeLabs products including Shift Desk, SignaCard, and Audio Node.

MakeLabs processes payments through platforms depending on the product and purchase method:

• Google Play Billing — for Android app subscriptions purchased via the Play Store
• Stripe — for web-based purchases, SaaS plans, and direct payments on makelabs.io, signacard.cards, and audionode.dev

Cancellation Policy

You may cancel your MakeLabs subscription at any time. How you cancel depends on where you purchased:

Via Google Play (Android app):

• Open the Google Play Store on your device
• Go to Subscriptions under your account
• Select the MakeLabs app subscription
• Tap Cancel Subscription and confirm

Via Stripe (Web / SaaS products):

• Email hello@makelabs.io with your registered email and request cancellation
• Or manage your subscription via the billing portal link sent to your email
• Cancellations are processed within 24 hours

Cancellations must be made at least 24 hours before the next renewal date to avoid being charged for the next billing cycle.

Refund Policy

MakeLabs offers refunds in the following situations:

• You were charged after cancelling due to a technical error
• You were double-charged for the same subscription period
• The product was completely non-functional for a significant portion of your billing period
• You did not receive what was promised at the time of purchase

Non-Refundable Cases

Refunds will not be issued in the following cases:

• You forgot to cancel before the renewal date
• You no longer use the product but did not cancel
• You changed your mind after the refund window has passed
• Partial month usage — subscriptions are not prorated
• Promo codes or free trials that converted to paid — cancel before trial ends
• Refund requests made through unauthorized channels

Promo Codes & Beta Access

Promotional codes issued by MakeLabs for free or discounted access are non-refundable and have no cash value. They cannot be exchanged for money.

• Beta tester codes are issued in exchange for honest feedback — not refundable
• Early access codes granted through the waitlist are non-transferable
• Lifetime Pro codes obtained through promotions are valid for the lifetime of the product

How to Request a Refund

If you paid via Google Play:

• Go to play.google.com/store/account/orderhistory
• Find your MakeLabs purchase and tap Request a Refund
• Or email hello@makelabs.io with your Play Store order ID

If you paid via Stripe (web):

• Email hello@makelabs.io with your Stripe receipt number or registered email
• Or use the billing portal link from your original receipt email
• Stripe refunds typically appear within 5–10 business days

MakeLabs will respond to all refund requests within 48 hours.

Billing Disputes

If you believe you have been incorrectly charged, please contact us at hello@makelabs.io before initiating a chargeback with your bank. Most billing issues can be resolved quickly without a dispute.

Chargebacks initiated without contacting MakeLabs first may result in immediate termination of your account and subscription access.